Terms of Service

Last updated: 3 October 2026

These Terms govern your use of GuudHome, the family household app at guudhome.guud.ai and its companion mobile app, operated by guud.ai ("GuudHome", "we", "us"). By creating a family, joining one, or using the service you agree to them. If you do not agree, please do not use GuudHome.

1. Who can use GuudHome

A GuudHome family is created and owned by an adult (18 or older) — the account holder. The account holder is responsible for the family, for everyone they add to it, and for keeping their sign-in details private. You must give us accurate information and keep it up to date.

2. Children's accounts

GuudHome is built for families, so parents add their children as members. A child's profile is created, controlled and removable by the parent: the parent chooses the name, role, age, avatar and (optionally) a mobile number, decides whether the child can sign in on their own device, and can edit or delete the profile at any time from the Family screen.

A child under 13 may only use GuudHome through a profile a parent has created, and the parent's agreement to these Terms and to our Privacy Policy counts as the parental consent for that child's use. Children's profiles are limited to the household: a child can see their chores, points, rewards, the family calendar and their own requests, and nothing outside their own family. We do not show advertising to children and we do not sell children's data.

3. Text messaging (the 540 line)

GuudHome can send and receive SMS text messages through its "540" phone line — for example a parent texting a chore in, a kid texting a request, chore confirmations, reminders and parent alerts. Texting is opt-in: it only happens for a mobile number that a parent has added and switched on ("Let GuudHome text me" in Settings, or the parent-alert switches).

• By switching texting on for a number you confirm you are the owner of that number, or the parent or guardian of the child who uses it, and you consent to receiving automated texts from GuudHome at it.
• Message frequency varies with how your family uses GuudHome. Message and data rates from your carrier may apply.
• Reply STOP to any message to stop, or switch texting off in Settings; reply HELP for help. Turning texting off does not close your account.
• Texting features are part of the Premium plan. A number that is switched off, or a family that leaves Premium, stops receiving texts other than a final confirmation.

4. Plans, billing and cancellation

The Free plan is free. Premium is a subscription you can take monthly or yearly, at the price shown on our pricing page for the billing cycle you choose at the time you subscribe, billed through PayPal. When you start Premium you are taken to PayPal to approve a recurring payment; PayPal then charges you once every month (monthly plan) or once every year (yearly plan), on the same day of the cycle, until you cancel. We do not see or store your card or bank details — PayPal holds them under its own terms.

• Free trial. New families start with a 7-day Premium trial, with no card and no payment required. We email the account holder before it ends. When the 7 days are up the family simply lapses to the Free plan unless a Premium subscription is active — nothing is charged automatically and no data is deleted. One trial per family.
• Renewal. Premium renews automatically for the cycle you chose — each month on the monthly plan, each year on the yearly plan — at the price in force when it renews. Your plan, cycle and next charge date and amount are shown in Settings → Membership.
• Promo codes. If you have a promotional code, enter it when you subscribe (Settings → Membership, "Have a code?", or by following a link that fills it in for you). A code only changes the charge it is applied to; it cannot be added to a subscription afterwards, is not exchangeable for cash, applies to the plan and cycle it was issued for, and may be limited by an expiry date or a number of uses. When a code's discount period ends the subscription renews at the normal price for your cycle.
• Refer a family. Every family has a referral link in Settings. If a family joins GuudHome through your link and gets its first chore approved, both families receive 30 days of Premium at no charge. Granted months are a credit on your account, not cash: they are not refundable or transferable, do not extend a paid charge that has already been taken, and we may decline or reverse grants from self-referrals or other abuse.
• Cancelling. You can cancel at any time from Settings → Membership (or from your PayPal account). Premium features stay on until the end of the period you have already paid for — the rest of the month on the monthly plan, the rest of the year on the yearly plan — then your family drops back to the Free plan. Nothing is deleted.
• Refunds. Monthly and yearly charges are not refunded pro-rata when you cancel. If something went wrong — you were charged after cancelling, charged twice, or Premium did not work — contact us within 30 days of the charge and we will refund it. Refunds go back through PayPal to the original payment method.
• Price changes. If we change the Premium price we will email the account holder at least 30 days before it applies to you; continuing to subscribe after that date is acceptance of the new price.
• Failed payments. If PayPal cannot collect a payment we will email you; if it is still unpaid after 14 days the family returns to the Free plan. You can resubscribe at any time.

5. Google Calendar and other connections

Premium families can connect a Google Calendar so its events appear in the family calendar. This is a read-only, one-way import: we read your events and never write to, edit or delete anything in your Google account. You can disconnect at any time from the Calendar screen, which deletes the stored connection and the token that came with it, and you can also revoke GuudHome's access from your Google account settings. GuudHome's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

6. Your content and acceptable use

Everything your family puts into GuudHome — chores, rewards, calendar entries, shopping lists, meals, bills, goals, photos and messages — belongs to your family. You give us permission to store and process it only so the service works. You agree not to use GuudHome to harass anyone, to upload anything unlawful, to try to reach another family's data, to interfere with the service, or to resell it.

7. AI features

Some features (smart-add, schedule-photo import, meal suggestions) use automated language models to turn what you type, text or photograph into chores or calendar entries. Their output can be wrong; a parent always reviews and approves what is created. Do not rely on them for anything safety-critical.

8. Ending your account

The account holder can ask us to delete the whole family at any time through the support form (or by emailing [email protected] from the account email). Deletion removes the family, every member profile (including children's), and all of its data, and cancels any active Premium subscription. We may suspend or close accounts that break these Terms, with notice where we reasonably can.

9. Availability, warranty and liability

We work hard to keep GuudHome running but provide it "as is": we cannot promise it will always be available or error-free. To the fullest extent the law allows, GuudHome and guud.ai are not liable for indirect or consequential loss, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

10. Changes to these Terms

We may update these Terms. For material changes we will email the account holder and show the new date at the top of this page at least 14 days before they take effect. Continuing to use GuudHome after that is acceptance.

11. Contact

Questions, billing problems or refund requests: use the support form. GuudHome is a guud.ai product.

Privacy Policy

Last updated: 21 September 2026

This policy explains what GuudHome (guudhome.guud.ai, its mobile app and its 540 text line, operated by guud.ai) collects, why, and what you can do about it. The short version: we collect what a family needs to run its household in the app, we use it only to run the app, we never sell it, and a parent can see, change or delete all of it.

1. What we collect

• Account details — the account holder's name, email, password (stored hashed), role and optional mobile number.
• Family members' profiles — for each person a parent adds: name, role (parent/child/other), age, avatar, optional mobile number and optional email. Children's profiles are entered by the parent; see section 3.
• Household content — chores and approvals, points and rewards, calendar entries, shopping lists and stores, meals, bills, goals, routines, rooms, kid requests, and any photos you upload (for example a school schedule to import).
• Text messages — if texting is switched on: the number, the messages sent to and from the 540 line, and what each message did (the chore or request it created).
• Billing — if you subscribe to Premium: your PayPal subscription ID, plan, status, the dates and amounts of payments, and the PayPal payer email PayPal gives us. We never receive or store card or bank numbers.
• Google Calendar — if you connect one: an access token and refresh token for read-only calendar access, the list of your calendars, and the events we import (title, time, location, attendees as shown on the event).
• Usage and device data — pages viewed and features used in the app, sign-ins, approximate location from IP, browser and device type, and crash/error reports. We record this with our own first-party analytics beacon; we do not use third-party ad or analytics trackers.
• Support — anything you send us when you contact support.

2. How we use it

• To run the app: show your family its chores, calendar and rewards, award points, send the notifications and texts you asked for, and bill Premium.
• To send transactional email — password resets, welcome, payment receipts and reminders. We do not send marketing email to children, and you can opt out of marketing email to parents at any time.
• To power AI features (smart-add, schedule-photo import, meal suggestions): the text or photo you submit is sent to an automated language-model provider to be turned into structured entries, and is not used by that provider to train its models.
• To keep the service safe: rate limiting, abuse and fraud detection, debugging.
• To understand how GuudHome is used, in aggregate, so we can improve it.

3. Children's data

GuudHome is for families, so it holds information about children. We handle it like this:

• A child's profile is created by a parent, and the parent's consent when creating it is the consent we rely on for a child under 13.
• We collect only what the household feature needs — a name, age, avatar, the chores and points, and a mobile number only if the parent adds one so the child can text the 540 line.
• Children's data is visible only inside their own family and to our support staff when a parent asks for help. It is never sold, never used for advertising, and never used to build a profile of the child outside the app.
• A parent can review, correct or delete a child's profile and everything attached to it at any time from the Family screen, or by emailing us.

4. Text messages and SMS consent

We only text a number after a parent has added it and switched texting on. That switch is your consent to receive automated texts from GuudHome's 540 line, and it applies to the number you switched on. We keep the messages exchanged with the line so the app can show what a text did and so we can help you if something went wrong. Reply STOP to any message, or turn texting off in Settings, to withdraw consent; we then send one confirmation and stop. Message and data rates from your carrier may apply. Mobile numbers and consent status are not shared with third parties for their own marketing.

5. PayPal billing

Premium is billed by PayPal under its own privacy statement. We receive from PayPal only what we need to run the subscription: a subscription ID, the status, the payment dates and amounts and the payer email. We keep an append-only record of billing events so you (in Settings → Membership) and we (for support and refunds) can see the same history. Cancelling or refunding is done through that record and through PayPal; see the Terms for how refunds work.

6. Google Calendar data

If you connect a Google Calendar we ask Google only for read-only calendar access. We use the events we import to show them in your family calendar and for nothing else. We do not share Google user data with anyone, do not use it for advertising, and do not let humans read it except when you ask for support or as required by law and security review. Tokens are stored encrypted at rest and are deleted when you disconnect the calendar, delete your family, or when the connection is revoked. GuudHome's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

7. Who we share it with

We do not sell personal data. We share it only with the providers that run GuudHome for us, each bound to use it only for that purpose: hosting and database infrastructure; the email and SMS gateways that deliver our messages; PayPal for payments; Google for a connected calendar; the language-model provider for AI features; and our error-monitoring. We may also disclose data when the law requires it, or to protect a family's safety or our rights.

8. Where it lives and how long

Data is stored on our servers behind Cloudflare and kept for as long as your family exists. When a parent deletes a member, that member's profile and personal data are removed; when the account holder deletes the family, all of its data — every profile, every entry, the message log and any Google connection — is deleted within 30 days, except the billing ledger, which we keep for as long as accounting law requires. Backups roll off within a further 30 days.

9. Your choices and rights

• See and change your details in Settings; parents manage members' details on the Family screen.
• Turn texting on or off in Settings; reply STOP to any text.
• Disconnect Google Calendar from the Calendar screen.
• Cancel Premium from Settings → Membership.
• Delete a member from the Family screen; to delete the whole family, email us from the account email and we will do it.
• Ask us for a copy of your family's data, or to correct or erase it, through the support form. Where you live in a place with data-protection rights (for example the EU/UK GDPR or a US state privacy law), those rights apply and we will honour them.

10. Security

Passwords are stored hashed, all traffic is encrypted in transit, tokens for connected services are encrypted at rest, and access to production data is limited to staff who need it for support. No system is perfectly secure; if we learn of a breach affecting your family we will tell the account holder promptly.

11. Changes and contact

If we change this policy in a way that matters we will email the account holder and update the date at the top. Questions or requests: contact support.